Delete Your Account

This page explains how to delete your Wetapoint account and what happens to your data when you do. It applies to accounts created in the Wetapoint web, iOS, and Android apps, published by MB "Wetapoint".

Delete your account in the app

1. Sign in to Wetapoint (web or mobile app).
2. Open Settings > Account.
3. Choose Delete Account and confirm with your password.

Your access is revoked immediately: active sessions are signed out, device and push tokens are removed, sign-in is blocked, and location reporting stops.

Request deletion by email

If you cannot access the app, email privacy@wetapoint.com from the address associated with your account and ask us to delete it. We respond without undue delay and normally within one month.

What is deleted, and when

• Profile data (name, email address, credentials, device tokens): deleted immediately when you delete your own account. If your organisation removes you as a member instead of you deleting the account yourself, this profile data is deleted after a 30-day administrative window. Details in our Privacy Policy.
• Location history: deleted from primary storage on your organisation's configured retention schedule, capped by the history-retention window your plan carries. It remains personal data until it is deleted — deleting your profile does not make it anonymous.
• Push-to-talk audio: deleted 30 days after recording. It also remains personal data until then.
• Recordings of your live broadcasts: if your organisation enabled Stream recording, recordings of you — video, audio, and the location track captured during the broadcast — are deleted when your account is deleted. Where the feature was never enabled, there are none: live video is not stored by default.
• Backups: encrypted off-site backup copies age out on a rolling snapshot schedule, approximately six months at most. If a backup is restored, our retention and deletion processes are re-applied to the restored data.

What we keep

• Audit records: a limited internal identifier may remain in restricted audit records, used only for security investigations, legal compliance, and handling legal claims — not for ordinary product features. Identifiers are removed on a schedule: after 1 year for sign-in and security events, 3 years for operational activity, and 7 years for administrative, account, and billing records. The bare event record (action type and timestamp) is kept append-only.
• Billing records: kept for the period required by the accounting and tax legislation applicable to us.
• Content you contributed to your organisation's shared workspace (tasks, incident reports, messages) may be retained under the organisation's retention instructions and may be shown as contributed by a deleted user. Such content is not anonymous if you can still be identified from it.

Delete some data without closing your account

You can delete individual content you created (messages, photos, attachments) directly in the app, and export a machine-readable copy of your data from Settings > Account > Export My Data. For other partial-deletion requests, email privacy@wetapoint.com.

Contact

MB "Wetapoint", Papiškių g. 19-1, LT-06282 Vilnius, Lithuania.
privacy@wetapoint.com