Refund Policy

This page describes when and how you can request a refund for a Wetapoint subscription.

14-day refund window

We offer a 14-day refund window from the date of the first payment per organisation. If you are not satisfied with the Service within that window, contact us at legal@wetapoint.com and we will issue a full refund.

After the window

No refunds are issued after the 14-day window has passed, except where required by applicable law or expressly provided in your agreement, including the pro-rated refund for an unresolved sub-processor objection under the Data Processing Addendum. The 14-day offer is a contractual benefit for business customers; it does not replace or restrict any mandatory statutory rights.

Cancellation

You may cancel renewal of your subscription at any time from inside the Service. When you cancel renewal:

• Your subscription remains active until the end of the current paid period.
• No prorated refund is issued for the remaining time, except for the contractual or mandatory-law exceptions above.
• You retain full access to the Service until the period expires.

Cancelling renewal does not delete your workspace. Closing it ends ordinary access, even if prepaid time remains. To move to another provider or retrieve data before closure, follow section 9a of the Terms of Service.

Disputed charges

If you believe a charge is incorrect, please contact us at legal@wetapoint.com before initiating a dispute with your bank or payment provider. We are happy to resolve billing issues directly. This request does not limit your right to contact your bank or payment provider or exercise any statutory remedy.

Contact

MB "Wetapoint", Papiškių g. 19-1, LT-06282 Vilnius, Lithuania.
legal@wetapoint.com