Refund Policy

This page describes when and how you can request a refund for a Wetapoint subscription.

14-day refund window

We offer a 14-day refund window from the date of the first payment per organisation. If you are not satisfied with the Service within that window, contact us at legal@wetapoint.com and we will issue a full refund.

After the window

No refunds are issued after the 14-day window has passed, except where required by applicable law.

Cancellation

You may cancel your subscription at any time from inside the Service. When you cancel:

• Your subscription remains active until the end of the current paid period.
• No prorated refund is issued for the remaining time.
• You retain full access to the Service until the period expires.

Disputed charges

If you believe a charge is incorrect, please contact us at legal@wetapoint.com before initiating a dispute with your bank or payment provider. We are happy to resolve billing issues directly.

Contact

MB "Wetapoint", Papiškių g. 19-1, LT-06282 Vilnius, Lithuania.
legal@wetapoint.com