Terms of Service

These Terms of Service (“Terms”) govern your use of the Wetapoint platform, including our website, mobile applications, and APIs (together, the “Service”). The customer organisation accepts these Terms and the Data Processing Addendum through its authorised representative's express acceptance during registration or by signing an order form that incorporates them. Invited users act under their organisation's agreement and must follow the rules applicable to their use. Merely visiting this website does not enter you into a subscription agreement.

1. The Service

Wetapoint is a real-time, map-based operations management platform. It coordinates field teams during events, security operations, outdoor activities, and similar use cases — including live GPS tracking, task assignment, incident management, messaging, push-to-talk radio, live video streaming, optional recording of those live streams, camera feeds, and analytics.

Stream recording is off unless an administrator of your organisation turns it on. While it is on, live broadcasts from your organisation are stored, with their audio and the location track captured during the broadcast, for the recording-retention period your plan carries, and are then deleted automatically.

The Service is provided by MB "Wetapoint", Papiškių g. 19-1, LT-06282 Vilnius, Lithuania.

2. Business use

The Service is offered solely for business and organisational use. By registering an organisation for the Service you confirm that you are acting on behalf of a company, organisation, public body, or other professional activity — not as a consumer — and that you have authority to bind that organisation to these Terms. If mandatory consumer law nevertheless applies to a particular customer, nothing in these Terms excludes the rights that cannot lawfully be waived.

3. Account registration

• You must provide accurate information at registration and keep it current.
• You are responsible for all activity under your account, including users you invite.
• You must be at least 16 years old to create an account.

4. Your content

You retain ownership of all content you submit (“Customer Data”). You grant us a worldwide, royalty-free licence to host, store, transmit, and display it solely to provide the Service.

Where Customer Data includes personal information about third parties, you confirm you have a lawful basis to collect it and have informed those individuals as required. The data-processing relationship is governed by our Data Processing Addendum.

5. Acceptable use

You agree not to use the Service to violate any law, track individuals without a lawful basis or required information to those individuals, distribute malware, attempt unauthorised access, resell the Service without written consent, or build a competing product. If you enable Stream recording, you must have a lawful basis for recording the people who appear or are heard in a broadcast, and you must inform them as the law requires — including anyone present at the scene who is not one of your users. Consent is required only where it is the applicable legal basis or otherwise required by law; employee consent must not be presumed freely given. You must assess necessity, proportionality and any applicable employment-law requirements. Full details are in our Acceptable Use Policy. These restrictions do not limit mandatory rights to port data, switch providers or achieve interoperability.

6. Subscriptions and fees

Paid plans are billed in advance via Stripe. We may change plan structure and pricing on 30 days' notice. The price quotation or checkout identifies whether applicable taxes are included, added, or not charged. Where we are not VAT-registered and no VAT is charged, the displayed total is the amount payable; we do not add VAT merely because these Terms mention taxes.

If a payment fails, we may retry and then suspend the account until payment is restored.

7. Cancellation and refunds

You may cancel renewal at any time from inside the Service. Your paid subscription remains active until the end of the current paid period. Cancelling renewal does not itself delete your workspace or its data. We do not pro-rate, except for an express contractual refund right or where required by law. Closing the workspace and switching providers are covered by sections 9 and 9a.

We offer a 14-day refund window from the first payment per organisation. After that window, fees are non-refundable except where expressly provided in the agreement or required by law. See our Refund Policy for details.

8. Service availability

We work to keep the Service available 24/7 but do not guarantee uninterrupted availability. Planned maintenance will be announced in advance where reasonably possible.

8a. Where the Service is offered

We do not offer the Service in Russia or Belarus. You may not register an organisation or use the Service from or in either country, or on behalf of a person, organisation or public body established there. Nor may the Service be used by, or for the benefit of, anyone subject to European Union or United Nations sanctions. European Union restrictive measures also prohibit us from providing business-management software to organisations established in Russia.

To apply this section, we check automatically where an organisation uses the Service. The check considers the country of the network that requests come from, the time zone the browser or app reports, the time zone set for the organisation, and where the organisation places areas, tasks and incidents on the map. It does not consider citizenship, ethnicity, language or name, and a time zone on its own never leads to a restriction.

If these signals together show that an organisation is established in, or uses the Service in, Russia or Belarus, we may refuse the registration, or suspend the organisation's access immediately as a precaution. We then tell its administrators by email what we decided and why, that the decision was made automatically, and how to contest it. To contest it, reply to that email or write to legal@wetapoint.com; a person reviews the decision and restores access if it was wrong. If the decision is confirmed, we may end the agreement under section 9, whose rules on retrieving and deleting Customer Data apply.

9. Termination

• By you: cancel renewal under section 7, or request workspace closure at any time. Closing the workspace ends ordinary access even if prepaid time remains. For a provider switch, use section 9a before closing the workspace.
• By us, with notice: 7 days' written notice for any reason.
• By us, immediately: for material breach (non-payment, abuse, security violation).

After workspace termination or deactivation, your organisation's administrators have 30 calendar days to retrieve Customer Data using the available export tools or by requesting assistance at the contact below. Section 9a governs the timing when switching providers. At the end of the applicable retrieval period, we delete Customer Data from primary storage, except records we are legally entitled or required to retain as explained in the Privacy Policy. Personal data processed on your behalf is returned or deleted at your choice under the DPA. Copies in encrypted off-site backups age out on the rolling snapshot schedule described in the Privacy Policy (up to approximately six months), remain protected and isolated from ordinary use, and are re-subjected to deletion if restored for disaster recovery.

9a. Switching providers and retrieving data

You may move to another provider, transfer your exportable data and digital assets to your own infrastructure, or request their erasure. An authorised organisation administrator should email legal@wetapoint.com with the organisation, chosen option, destination provider details where applicable, and preferred dates. We verify authority, agree secure transfer arrangements and confirm the timetable in writing. The notice period before starting a switch is no more than 30 calendar days from your request; we may agree to start sooner.

The transition then proceeds without undue delay and no later than 30 calendar days. If that is technically unfeasible, we will explain the technical reasons and the alternative transition period within 14 working days of your request; that alternative may not exceed seven months. You may extend the transition once for a period you consider appropriate. The agreement and ordinary service remain in effect during the transition. We provide reasonable assistance to you and your authorised destination provider, exercise due care to maintain business continuity, explain known continuity risks and maintain security throughout transfer and retrieval. Both parties cooperate in good faith to complete the switch.

For switching, the agreement ends when the switch is successfully completed. We notify you of termination. If you choose erasure instead, it ends at the end of the notice period. A completed switch is followed by at least 30 calendar days to retrieve the data, counted from the end of the transition. Do not deactivate your workspace while a switch is in progress: arrange closure with us so that the retrieval period starts after the transition. After successful switching and the retrieval period, we erase exportable data and digital assets under section 9 and the DPA, subject to legally required retention and the disclosed backup cycle. An express erasure instruction is handled under the DPA.

Exportable data and formats

This is our register of export categories and formats. It covers data you supplied and data generated directly by your use, including metadata needed to understand it, to the extent still retained under your configured retention periods. A switch cannot recover content already lawfully deleted or expired.

• Organisation settings; member profiles, groups, roles and membership; operation and event definitions, participants, shifts and attendance; device and asset records; saved views, forms, templates and customer integration configuration: structured JSON or CSV through assisted export. Authentication secrets (such as API keys) and reusable login credentials are excluded for security; replacement credentials must be configured at the destination.
• Tasks, checkpoints, patrol records, incidents, comments, reports, notifications and related status or activity records: JSON or CSV through assisted export. Built-in CSV exports cover tasks, incidents, members and the customer-visible audit log.
• Areas, structures, map objects, routes, recorded trips and location tracks: JSON/GeoJSON or GPX, as appropriate. Built-in exports provide event map layers as GeoJSON and supported location tracks as GPX; assisted export covers remaining retained records and metadata.
• Channels, messages and radio-transmission records: structured JSON or CSV through assisted export; retained attachments, uploaded images, audio, video and stream recordings: the stored file formats with associated metadata. Unrecorded live streams are not stored and cannot be exported as recordings.
• Other customer-supplied content, customer-generated configuration, customer-specific usage and transaction records, and metadata directly relating to these categories: structured JSON or CSV, with retained files in their stored formats. These categories include all exportable Customer Data and digital assets in your workspace, whether available through a built-in export or assisted export.

JSON exports use named fields and nested objects or arrays; CSV exports use header-labelled rows; GeoJSON uses geometry and property objects; GPX uses XML track records. We provide field descriptions, relationships, timestamps and file metadata with assisted exports so the recipient can interpret the data. Your personal-data download is a separate JSON export of the requesting user's data, not a full organisation export. Built-in exports are subject to permissions, enabled features, filters and retained history; contact us for any category or interface unavailable to you. These limits do not reduce your statutory switching rights or require a plan upgrade to exercise them. Available APIs and the information needed to use them for switching will be made available equally and without an additional interface charge to you and your authorised destination provider.

We do not export our application source code, proprietary algorithms, internal infrastructure configuration, security secrets or internal cross-customer monitoring data, or third-party licensed assets that you have no right to transfer. These exclusions protect intellectual property, trade secrets and security; they do not exclude your own exportable data or obstruct switching. Wetapoint is a SaaS service: we provide portable data and reasonable assistance, but do not promise that another provider offers identical features or can import every format automatically. Destination compatibility and migration of external integrations must be checked with that provider.

Charges

We do not charge a separate switching or data-egress fee for this process, including the assistance and interfaces described above. Ordinary agreed subscription fees continue while the service contract remains in effect; switching does not itself create an early termination penalty. The refund rules in section 7 and the Refund Policy still apply, subject to mandatory law. From 12 January 2027, the EU Data Act prohibits switching charges in any event.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

Wetapoint is a coordination tool. You are responsible for ensuring that your use is appropriate for your operational context. We make no representations about suitability for safety-of-life, medical, military, or other high-stakes applications.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUES, GOODWILL, OR DATA; OR THE COST OF PROCURING SUBSTITUTE SERVICES.

Our aggregate liability is capped at the lower of (a) the amount you paid us in the 12 months preceding the event, or (b) EUR 1,000.

Nothing in these Terms limits liability that cannot be excluded under applicable law, including liability for intentional misconduct or gross negligence, death or personal injury, non-material harm, or any non-excludable rights to compensation under data-protection law.

12. Indemnity

You will indemnify and hold us harmless from any third-party claim arising from (a) your Customer Data, (b) your breach of these Terms, or (c) your violation of applicable law.

13. Force majeure

Neither party is liable for failure to perform obligations caused by events beyond reasonable control, including natural disasters, government actions, epidemics, war, terrorism, internet or power failures, or labour disputes.

14. Governing law

These Terms are governed by the laws of the Republic of Lithuania. The courts of Vilnius have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction.

15. Changes to these Terms

Material changes will be announced by email at least 30 days before taking effect, and a banner will appear in the Service. The notice will identify the changes, effective date and how you may reject them and end the agreement before they take effect. Continued use after the notified effective date constitutes acceptance only where permitted by law; we will obtain express acceptance where required. The update date on this page is not evidence that notice was sent to an existing customer and does not shorten that notice period.

16. Miscellaneous

• If any provision is unenforceable, the remainder stays in effect.
• Our failure to enforce a provision is not a waiver of our right to do so later.
• These Terms, the DPA, the Acceptable Use Policy, the Refund Policy and any agreed order form are the entire agreement. The Privacy Policy explains our personal-data processing; acknowledging it is not consent to every form of processing.
• For conflicts concerning personal-data processing, the DPA prevails. For other conflicts, an expressly agreed order form prevails over these Terms, which prevail over the Acceptable Use and Refund Policies. Mandatory law prevails in all cases.
• Lithuanian and English versions are authentic versions of these documents. For contracts with customers established in Lithuania, the Lithuanian version prevails if they differ. Otherwise the expressly agreed contract language prevails, or English if none is agreed, without overriding mandatory language requirements. You may save or print the documents before accepting them.

17. Contact

MB "Wetapoint", Papiškių g. 19-1, LT-06282 Vilnius, Lithuania.
legal@wetapoint.com